Dubai Electrical energy and Water Authority (DEWA) scored 100% for the second time within the Worldwide Digital Buyer Expertise Commonplace (IDCXS2022) certificates, emphasising its world management and excellence and its success in sustaining its world achievements.
DEWA achieved the ‘Globally Distinguished Digital Providers’ classification in recognition of its distinctive digital transformation and its value-added digital expertise for patrons. That is the primary world achievement within the new commonplace of certification offered by the Worldwide Buyer Expertise Institute (ICXI), in collaboration with the British Requirements Establishment (BSI).
The analysis course of included DEWA’s digital channels and merchandise, Buyer Happiness Centres, digital transformation and buyer happiness insurance policies, and the efficiency and outcomes measurement mechanism. The analysis course of additionally included area visits to varied service centres and the Buyer Care Centre (name centre).
“Due to the clever management of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, DEWA has develop into an instance of worldwide digital maturity, using innovation, state-of-the-art applied sciences and options to realize sustainable improvement, high quality of life and happiness for all stakeholders. DEWA’s strong and safe digital infrastructure gives a supportive setting for accelerating digital transformation and upgrading efficiency, establishing readiness, flexibility and proactiveness in responding to adjustments and conserving tempo with world tendencies. DEWA was the primary organisation on the earth to undertake and implement the requirements and necessities of IDCXS2022 in 2022. It scored 100% within the (IDCXS2022) certificates from the primary evaluation within the new world commonplace. Our world achievements thereby place extra accountability on us to keep up our aggressive place as among the best utilities worldwide in all fields,” mentioned Saeed Mohammed Al Tayer, MD & CEO of DEWA.